Customer Service Assignment Example | Topics and Well Written Essays - 500 words

Customer Service - Assignment ExampleCustomer armed service policy explains the compute of conduct for employees that is what they can do for customers and what they cannot do.The main purpose of evaluating the performance of customer service policy is to refer the ways through which customer satisfaction can be increased. Customer service policy is intentional to assist employees by providing them guidelines on how to deal with customers and satisfy their needs. Customer service policy evaluation provides instruction to the management about the lacking in customer service policy and ways to make creative changes in policy design and execution (Kim, Haung, & Young-Gul 3). The schooling collected through the customer service policy evaluation helps organization to understand the difference between actual employees performance and the predetermined standards.Customer service policy evaluation supports an organization in planning staff training and development programs. It provi des accurate information about the job description of customer service employees and their training requirements. Effective evaluations provides information about the beas in which employees need training and management, design future training programs on the basis of collected information (Lawler et. Al 21).Effective and responsive customer service provision helps organization to exceed customer satisfaction and creates capital customer relationship (Lakos, and Phipps 5). Customer perception is influenced by providing better run to them. Post purchase services plays vital role in increasing customer satisfaction. Organizations that assure post purchase services are considered good where as those organizations who fail to deliver post purchase services lose its customers and market share. context customer service standards and evaluating them helps organizations to ensure that its customer relationship employees are working according to the requirements and policies. Companies wh ose customer economic aid